Effective Date: November 2025
Last Updated: November 2025
Thank you for choosing Alnajaf Electronics for your appliance repair and maintenance needs.
We value our customers and aim to provide the best quality service. This Refund Policy outlines the conditions under which refunds or service rework requests may be accepted.
Our services primarily include on-site and in-workshop repair, installation, and maintenance of electronic and electrical appliances.
Because these are service-based offerings, refunds are handled on a case-by-case basis according to the nature of the service and warranty terms.
You may be eligible for a partial refund or free rework in the following cases:
The service was not completed as agreed.
The issue persists within the warranty period after repair.
A replacement part installed by our technician is found to be defective within the warranty period.
In such cases, our team will first attempt to revisit and resolve the issue before processing a refund.
Refunds will not be issued in the following cases:
The customer changes their mind after the service is completed.
The appliance was tampered with or repaired by another technician after our visit.
Damage occurred due to misuse, power fluctuations, or water exposure after service.
Diagnostic or inspection fees — once the technician has visited the location — are non-refundable.
All services and parts provided by Alnajaf Electronics come with a limited warranty, the duration of which depends on the service type or spare part.
If a covered issue reoccurs within this warranty period, we will repair it again free of charge.
Warranty does not cover new or unrelated faults that appear after the original service.
To request a refund or service review, please contact us within 7 days of service completion via:
Email: support@alnajafelectronics.online
Phone/WhatsApp: +966 538315780
Please include:
Your full name and contact number
Date of service
Invoice or job reference number
Description of the issue
Our team will review your request within 3–5 business days and contact you to resolve it.
If approved, refunds will be issued using the same payment method originally used (cash, transfer, or digital wallet).
Refund processing time may vary depending on your payment provider but usually takes 5–10 business days.
We may update this Refund Policy periodically to reflect new practices or legal requirements.
The updated version will always be available on our website with the latest “Last Updated” date.
If you have any questions or concerns about this Refund Policy, please contact us at:
Alnajaf Electronics
Address: Jeddah – Al Sharafiyah District – Al Tawbah Street
Engineer: Ali
Phone: +966 538315780
Email: support@alnajafelectronics.online
Website: https://alnajafelectronics.online
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